Challenge
The client required robust sanctions support, including adjudicating 30,000 sanctions alerts per month, with a strict 12-hour SLA including weekends and holidays. Additionally, the client needed to manage fluctuating volumes across multiple workflows, such as EDD reviews, PEP screening, machine learning reviews, and case investigations for global customers.
Global Managed Services Approach
AML RightSource deployed a tailored managed services model to address the client’s compliance needs, providing end-to-end support for sanctions screening, EDD reviews, PEP screening, machine learning reviews, case investigations, and fraud work. By leveraging a phased and scalable approach, we ensured seamless execution across workflows and geographies while maintaining strict compliance with the client’s 12-hour SLA and delivering consistent quality.
Value Delivered
Our partnership with the global FinTech company has produced measurable results. AML RightSource successfully adjudicated 30,000 sanctions alerts per month, meeting the client’s 12-hour SLA. Over the years, we scaled operations to manage fluctuating volumes, with the team size ranging from 30 to 110 FTE, depending on workload demands. The transition of operations to India was completed seamlessly, stabilizing the team at approximately 70 FTE while maintaining high-quality service delivery.
AML RightSource’s ongoing partnership with the global FinTech company has yielded significant results:
Successfully adjudicated 30,000 monthly sanctions alerts within a strict 12-hour SLA, ensuring compliance and operational efficiency.
Scaled the team from an initial 10 analysts to a maximum of 110 FTE, with the operation now stabilized at 70 FTE in India.
Over the past 5 years, we have consistently enhanced operational efficiency, streamlined workflows, and upheld global compliance standards.
