Payment processor needed assistance with a large backlog of transaction monitoring alerts and business as usual alert adjudication
One of the largest global digital payment processors engaged AML Rightsource to assist with the reduction of a significant backlog of transaction monitoring alerts. Specifically, the client asked AMLRS to develop a team of 150 professionals to adjudicate alerts, identify, and escalate potentially suspicious activity by filing Suspicious Activity Reports (SAR) for a variety of money laundering and fraud typologies. AML Rightsource determined a ramp up schedule to remotely deploy a team in the Cleveland, Hudson, and Phoenix offices. Based on AML Rightsource’s ability to quickly ramp up the team, meet production and quality goals ahead of schedule, the institution asked AMLRS to expand the team beyond the initial scope of 150 FTEs to 250+ FTEs. AML Rightsource professionals investigated diverse activity types, including electronic intrusion, identity theft, and complex money laundering and fraud schemes. AML Rightsource continues to provide ongoing BAU alert adjudication for this client, also providing support on special projects and requests.